Customer Engagement
Keep every sales opportunity moving across the channels customers use.
- Voice
- SMS
- Web Chat
- Auto-Attendant
- IVR Builder
- Voice Attendant
- Multi-Language Support
The capabilities behind an always-open sales operation.
StellarUC brings customer engagement, sales management, automation, routing, intelligence, governance and knowledge into one operating environment—without feature-tier fragmentation.
Sales & Customer Management
Turn conversations into qualified, actionable sales records.
- Intelligent Sales Representative
- Lead Management
- Customer 360
- Voicemail Management
- Real-Time Agent Assist
- Industry Templates
Flow & Automation
Build repeatable sales processes without fragmenting the customer journey.
- Flow Designer
- Flow Simulator
- Flow Auto-Repair
- Flow Versioning
- Diff & Rollback
- Deployment Manager
- Flow Rewrite Engine
Routing & Operations
Coordinate demand, capacity and the next best destination for each interaction.
- Routing Optimizer
- Workforce Forecasting
- Agent Skill Management
- Enterprise Orchestration
- Environment Management
Analytics & Intelligence
Understand conversations, journeys, performance and the economics of the operation.
- Voice Analytics
- Unified Analytics
- Conversation Intelligence
- Customer Journey Analytics
- Agent Coaching
- ROI & Cost Optimization
Quality, Compliance & Governance
Operate with controls designed for quality, policy and accountable production changes.
- QA Auto-Scoring
- Compliance Automation
- Policy Enforcement
- Security & Governance
- Runtime Monitoring
- Incident Management
Knowledge & Intelligence
Give the sales operation governed knowledge, intent structure and playbooks.
- Knowledge Vault
- Prompt Manager
- Intent Taxonomy
- Playbook Recommendations
Your business may close. Your sales operation doesn’t have to.
StellarUC is designed to keep sales opportunities engaged around the clock, including periods of overflow, after-hours demand and simultaneous inbound conversations.
EXPERIENCE THE DEMO — TALK TO STELLARUC →